Administration Front Office Executive
The Front Office Executive is responsible for managing the reception area, handling administrative tasks, and ensuring a seamless experience for patients and visitors. This role involves greeting guests, managing appointments, coordinating with departments, and maintaining a professional and welcoming environment.
Key Responsibilities:
Reception & Patient Assistance:
- Welcome and assist patients, visitors, and staff with inquiries and directions.
- Manage patient registrations, appointment scheduling, and follow-ups.
- Handle incoming calls, emails, and correspondence professionally.
- Ensure a clean and organized reception area for a professional atmosphere.
Administrative Support & Coordination:
- Maintain patient records and ensure accurate data entry in hospital systems.
- Coordinate with doctors, nurses, and departments for smooth workflow.
- Manage billing inquiries and assist with payment processing.
- Handle courier services, office supplies, and administrative logistics.
Customer Service & Communication:
- Provide clear and courteous information about hospital services and policies.
- Address patient concerns and escalate issues to the appropriate authority.
- Assist international patients with required documentation and procedures.
Team Collaboration & Compliance:
- Work closely with medical and non-medical staff to ensure operational efficiency.
- Ensure compliance with hospital protocols and maintain confidentiality.
- Participate in training sessions to enhance service quality and communication skills.
Benefits:
- Competitive salary with performance incentives.
- Opportunity to work in a professional healthcare environment.
- Career growth and skill development programs.
- Health and medical benefits, including insurance coverage.
